Refund policy
We offer a 30-day return policy — you have 30 days after receiving your order to request a return.
How to return your order
Email us at info@smarterobjects.store or use the chat on our website. Mention your order number and the item(s) you wish to return.
For orders within the Netherlands and the EU, we’ll send you a free prepaid return label. Your return is registered digitally, so no packing slip is needed.
Pack the item securely in its original packaging and drop it off. Once we’ve received and inspected it, we’ll process your refund.
Return conditions
Items must be returned in the same condition as received: unused, with tags, and in the original packaging.
Returning without registering first
You can also send your return directly to the address below. In that case, please include the packing slip so we can match your return to your order. Lost your packing slip? Email us at info@smarterobjects.store for a copy.
Smarter Objects
Cort van der Lindenstraat 7
2288 EV Rijswijk
The Netherlands
Damaged, defective or wrong item?
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect — we’ll resolve it right away.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether the refund is approved. Approved refunds are processed to your original payment method within 5 business days. Your bank or credit card provider may need additional time to post the refund.
If more than 10 business days have passed since your return was approved, contact us at info@smarterobjects.store.